Workarounds

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by IgorG, Nov 11, 2009.

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  1. IgorG

    IgorG Guru

    Messages:
    19,081
    iis6->plesk inplace migration, migrator stop and does nothing

    Plesk 9.2.3

    The problem is when starting migration, migrator fetches list of sites in IIS and then sits still forever. According logs migrator can fetch the IIS sites list but then migration stops and no activity from msiexec.exe is logged at all, nothing new is recorded to migration logs while all 4 misexec.exe processes are hanging.

    SOLUTION:

    http://kb.odin.com/en/7035
     
    Last edited: Dec 20, 2009
  2. IgorG

    IgorG Guru

    Messages:
    19,081
    Warning "Unable to add new site user: User already exists"

    Warning "Unable to add new site user: User already exists" when you changing domain ftp user password, if SmarterStats chosen as statistic.

    Plesk 9.2.3 for Windows
    SmarterStats Server 3.3.3220

    Steps to reproduce:

    1. Create domain with phys.hosting and SmarterStats as statistic.
    2. Change domain ftp user password.
    3. See warning in panel:
    Warning: Unable to add new site user: User already exists. Please choose another username.

    SOLUTION:

    http://kb.odin.com/en/7036
     
    Last edited: Dec 20, 2009
  3. IgorG

    IgorG Guru

    Messages:
    19,081
    psa.Siteapps table was not upgraded

    Plesk 8.x

    psa.Siteapps table was not upgraded. It can't be upgraded with Plesk_8.2_to_8.6_DatabaseUpgrade.exe
    Simply changing database structure is not a solution, siteapps upgrade is more complex procedure than this.

    SOLUTION:

    http://kb.odin.com/en/7037
     
    Last edited: Dec 20, 2009
  4. IgorG

    IgorG Guru

    Messages:
    19,081
    plesksrv crashes and mailqueue stuck

    Plesk 9.2.x Windows 2003 x64

    plesksrv crashes and mailqueue stuck

    Also maybe following errors in Event Viewer:

    Event Type: Error
    Event Source: MEMTA.EXE
    Event Category: None
    Event ID: 1
    Date: 12/17/2009
    Time: 12:37:25 PM
    User: N/A
    Computer: RDSW3K3
    Description:
    The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \\.\pipe\psamailfilterpipe
    at (Con::ClientOverlappedPipe::create line 502)
    at Mail Enable mail global filter(CPleskMEMTA::Execute line 141)
    Execute file name: D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin\MEMTA.EXE

    SOLUTION:

    ?http://kb.odin.com/en/8271
    http://kb.odin.com/en/8272

    Also note that errors about connection to pipe are reported during a short period about 1 minute, because of manual plesksrv restart or server reboot. Such errors will be always generated when plesksrv is stopped if mail server has high load, i.e. mail messages are queued constantly.
     
    Last edited: Oct 10, 2010
  5. IgorG

    IgorG Guru

    Messages:
    19,081
    Can not backup big server

    Plesk 8.6.0, 9.x

    A large server (large disk space of physical hosting domains) with Windows 32-bit and Parallels Panel can not be backed up by the following error in backup task results:

    Unable to close zip archive
    Exception of type 'System.OutOfMemoryException' was thrown.
    Exception of type 'System.OutOfMemoryException' was thrown.

    SOLUTION:

    http://kb.odin.com/en/8185
    http://kb.odin.com/en/8277
     
    Last edited: Mar 24, 2010
  6. IgorG

    IgorG Guru

    Messages:
    19,081
    Can not migrate to Plesk 9.3.0 for Windows

    Plesk 9.3.0

    Can not migrate to Plesk 9.3.0 for Windows

    1. Start migration from Plesk 9.2.1 for Windows to Plesk 9.3.0 for Windows.
    2. Migration fails at very beginning with error

    Error: pmm utility 'migration_handler' raised an exception. Error code is: 1
    See pmmcli.log to find out detailed information on this

    In migration.log error:

    2816: Debug 29/12/2009 00:28:44.765 : ForeignMigratorCore.MigratorException: Unable to find transformer for dump format {34DF212F-46BB-4ac1-B562-3522B9E9EE03}.

    SOLUTION:

    http://kb.odin.com/en/8278
     
    Last edited: Mar 24, 2010
  7. IgorG

    IgorG Guru

    Messages:
    19,081
    Plesk does not support Internet Explorer 8

    GUI displays in wrong way in Internet Explorer 8. Buttons are missing for example


    SOLUTION:

    http://kb.odin.com/en/8279
     
    Last edited: Mar 24, 2010
  8. IgorG

    IgorG Guru

    Messages:
    19,081
    sysinfo.exe fails with error "C Exception: 3221225620"

    Plesk 9.3.0

    sysinfo.exe fails with error "C Exception: 3221225620"

    C:\Parallels\Plesk\admin\bin>sysinfo.exe all
    C Exception: 3221225620
    at execute console command all(vconsoleapp::start line 129)
    at execute sysinfo.exe all(vconsoleapp::run line 140)

    SOLUTION:

    http://kb.odin.com/en/8280
     
    Last edited: Mar 24, 2010
  9. IgorG

    IgorG Guru

    Messages:
    19,081
    "Recycle bin is corrupted" after plesk installation on windows 2008

    On Windows 2008 Plesk builds after installing Plesk on first login you receive an error message stating 'The recycle bin is corrupted'.

    SOLUTION:

    http://kb.odin.com/en/8281
     
    Last edited: Mar 24, 2010
  10. IgorG

    IgorG Guru

    Messages:
    19,081
    mdaemon is restarted at new domain creation

    Plesk 9.x

    mdaemon is restarted at new domain creation.

    SOLUTION:

    http://kb.odin.com/en/8284
     
    Last edited: Mar 24, 2010
  11. IgorG

    IgorG Guru

    Messages:
    19,081
    Unable to create domain template: Wrong syntax for command's '-webstat_protdir' param

    Plesk 9.3

    Problem with backup restoring like:

    SOLUTION:

    http://kb.odin.com/en/8285
     
    Last edited: Mar 24, 2010
  12. IgorG

    IgorG Guru

    Messages:
    19,081
    VZPP + Plesk 9.X for windows Bug: No way to install web apps

    Way to reproduce:

    * Container must have VZPP enabled
    * Download an application from APS Standard catalog and put into repository
    * Go to Domain > Web Apps > Install new web app
    * Clic on the category for the webapp

    Screen keeps loading until the end, never ends. Disabling of Power panel causes feature to work .

    SOLUTION:

    http://kb.odin.com/en/8286
     
    Last edited: Mar 24, 2010
  13. IgorG

    IgorG Guru

    Messages:
    19,081
    Plesk FileManager batch File Copy only copies the first selected directory.

    Plesk 9.3.0, 9.5.0

    Action:
    1. Make a directory with loads of folders and data
    2. Go into file manager, browse to your directory, select all directories
    3. Click copy, specify a destination, submit

    Actual Result:
    Only the first selected directory copies

    Intended Result:
    All selected directories should copy

    SOLUTION:

    http://kb.odin.com/en/8294
     
    Last edited: Mar 25, 2010
  14. IgorG

    IgorG Guru

    Messages:
    19,081
    'InformationalException: The dump directory %DIR% of mail name %MAILNAME% is not exis

    Plesk 9.3.0

    If backup is done with "Suspend domains" option, then each mailname reports following exceptions in migration.result:

    <message code="InformationalException" severity="error">The dump directory 'C:\Program Files (x86)\SWsoft\Plesk\PrivateTemp\96f283ce-9dea-40a6-898b-3d550b2c4ebc\MailMigrator\jacoblaconte@cosmilwaukee.com' of mail name 'jacoblaconte@cosmilwaukee.com' is not exists</message>


    SOLUTION:

    ​Fixed psadumpagent.dll for 9.2.x/9.3.x. in attach.
     

    Attached Files:

  15. IgorG

    IgorG Guru

    Messages:
    19,081
    No task found with task_id

    Plesk 9.3.0
    OS: All Windows
    Component: Backup

    Problem description: Sometimes the client gets the error "No task found with task_id=" when doing backup

    SOLUTION:

    Attached pmmcli.py for 9.3.0 - replace it at C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\
     

    Attached Files:

    Last edited: Sep 28, 2010
  16. IgorG

    IgorG Guru

    Messages:
    19,081
    webmail does not use IP address from DNS template

    DNS template has record:
    webmail.<domain>. A 1.2.3.4

    domain is created with correct dns settings:
    webmail.helloworld.com. A 1.2.3.4

    but when you try to enable horde on domain, host header for horde will be in IIS->webmail(horde):
    webmail.helloworld.com 10.102.10.12

    In other words it uses IP address which is configured for domain, it does not use IP address from DNS template and horde does not work for domain.

    SOLUTION:

    In attach websrvmng file with new webmail binding behaviour. It applicable to PP 9.3.0 and 9.5.1 as well. But in 9.3.0 case you need to install VCRedist_x86.exe and restart plesksrv.
    After that, you can launch

    "%plesk_bin%\websrvmng.exe" --reconfigure-webmail

    to update all current bindings.
     

    Attached Files:

  17. IgorG

    IgorG Guru

    Messages:
    19,081
    Unable to change backup\vhost\mail data location on W2K8 x64

    Plesk 9.3.0

    1) Launch reconfigurator
    2) select 'change vhost' location
    3) proceed

    ACTUAL RESULT:

    Error:
    Unable to seeking to end of stream: (5) Access is denied.

    SOLUTION:

    Fixed psaobsolete.dll for 9.3.0 in attach.

    http://download1.sw-soft.com/Plesk/Autoupdate/psaobsolete.dll.930.zip
     
  18. IgorG

    IgorG Guru

    Messages:
    19,081
    Impossible to change password from horde, PopPassD: MySQL server has gone away

    Plesk 9.5.x

    When trying to change password through Horde interface, following message is displayed:

    Poppassd service is running, when trying to change password in it, the following happens:

    SOLUTION:

    Attached fixed PopPassD.exe for 9.5.x.
     

    Attached Files:

  19. IgorG

    IgorG Guru

    Messages:
    19,081
    Statistics parses logs files with national symbols not correctly

    Plesk 9.5.2

    Plesk statistics parses W3WC logs incorrectly if the log contains national symbols. As result - incorrect values in statistics report.

    SOLUTION:

    Fixed statistics.exe in attach. Now UTF-8 symbols in W3C logs should be parsed correctly.
     

    Attached Files:

  20. IgorG

    IgorG Guru

    Messages:
    19,081
    Unable to backup big MSSQL databases

    Backup of big (~800MB) MSSQL database is failing with the error:

    Error: dbbackup failed: Unable to backup database 'gohosting_earlychildhood'
    Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
    The backup or restore was aborted.

    In Event Viewer:

    Event Type: Error
    Event Source: MSSQL$SQLEXPRESS
    Event Category: (6)
    Event ID: 3041
    Date: 6/09/2010
    Time: 6:04:22 PM
    User: N/A
    Computer: ACTPSVR01
    Description:
    BACKUP failed to complete the command BACKUP DATABASE gohosting_earlychildhood. Check the backup application log for detailed messages.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: e1 0b 00 00 10 00 00 00 a.......
    0008: 15 00 00 00 41 00 43 00 ....A.C.
    0010: 54 00 50 00 53 00 56 00 T.P.S.V.
    0018: 52 00 30 00 31 00 5c 00 R.0.1.\.
    0020: 53 00 51 00 4c 00 45 00 S.Q.L.E.
    0028: 58 00 50 00 52 00 45 00 X.P.R.E.
    0030: 53 00 53 00 00 00 00 00 S.S.....
    0038: 00 00 ..

    HKEY_LOCAL_MACHINE\SOFTWARE\PLESK\PSA Config\Config
    ADOCommandTimeout = "5000"
    ADOConnectionTimeout="5000"

    SOLUTION:

    Attached fixed dbbackup.exe
     

    Attached Files:

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