Workarounds

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by IgorG, Nov 11, 2009.

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  1. IgorG

    IgorG Guru

    Messages:
    19,081
    Backups (conversion, restoring) crash with 'out of memory'.

    Plesk any version.

    Operations on backups (conversion, restoring) crash with 'out of memory'. The process grows fast in memory and won't fit. Due to 32bit design, it can grow only up to 2GB and then crashes:

    Solution:

    http://kb.odin.com/en/8185
     
    Last edited: Mar 18, 2010
  2. IgorG

    IgorG Guru

    Messages:
    19,081
    How to give write permissions for the "httpdocs" top directory of a domain and set them recursively?


    There is the "Additional write/modify permissions" box on the domain hosting setup page in Parallels Panel. It allows to enable the "write/modify" permissions inside the "httpdocs" folder of the domain. The functionality is described in the official documentation.

    Solution:

    http://kb.odin.com/en/8225
     
    Last edited: Mar 18, 2010
  3. IgorG

    IgorG Guru

    Messages:
    19,081
    Improvement of API performance

    Plesk 9.x

    API is too slow, to create an website via API on a node which already have 500+ domains, you will take more then 60 second. Too slow, need to be less then 10 seconds, or 5 seconds.

    Solution:

    http://kb.odin.com/en/8228
     
    Last edited: Mar 18, 2010
  4. IgorG

    IgorG Guru

    Messages:
    19,081
    File manager works slowly bercause filemng cannot terminate thread

    Plesk 9.2.3

    File Manager in panel works really slowly. About 10-5 second delay after each click. The panel itself is rather quick.
    Each filemng operation sporadically will result in "Error in my_thread_global_end(): 1 threads didn't exit" error which itself does not seem to be a problem, but it is followed by a 0.8-1.5 second delay.

    Solution:

    http://kb.odin.com/en/8230
     
    Last edited: Mar 18, 2010
  5. IgorG

    IgorG Guru

    Messages:
    19,081
    "Specify the condition for this automatic reply" can not be enabled in autoresponder

    Plesk 9.2.3, 8.6.0

    "Specify the condition for this automatic reply" can not be enabled in autoresponder settings.
    Step to reproduce:

    1. Create mail account
    2. Create autoresponder, choose "Specify the condition for this automatic reply" when specified words are found in message subject and add some word in "Specify the condition for this automatic reply"
    Click on ok. If you go back to autoresponder settings and check settings in "Specify the condition for this automatic reply", you will see that the field is empty.

    Solution:

    http://kb.odin.com/en/8248
    http://kb.odin.com/en/8255
     
    Last edited: Mar 22, 2010
  6. IgorG

    IgorG Guru

    Messages:
    19,081
    How to generate domain GUIDs

    For example:

    MDB database got corrupted and Domains table is empty now. There is no backup. You agrees to restore the data manually, but the only problem here - you can't generate GUIDs.

    Solution:

    http://kb.odin.com/en/8257
     
    Last edited: Mar 22, 2010
  7. IgorG

    IgorG Guru

    Messages:
    19,081
    Error opening Plesk: Unable to create Session object: session_set_save_handler() fail

    Plesk 9.2

    Error opening Plesk: Unable to create Session object: session_set_save_handler() failed: mktime()

    Solution:

    http://kb.odin.com/en/8259
     
    Last edited: Mar 23, 2010
  8. IgorG

    IgorG Guru

    Messages:
    19,081
    plesksrv breaks safe mode

    Plesk 9.x windows all x64.

    Plesk installation breaks Safe mode. How it looks like: login to safe mode, see the login screen, in 30 second the server reboots itself.

    Reason:

    The problem is in PLESKSRV service ErrorControl parameter. By default it is 3 (critical) which means that upon service failure the system will be restarted.

    Solution:

    http://kb.odin.com/en/8260
     
    Last edited: Mar 23, 2010
  9. IgorG

    IgorG Guru

    Messages:
    19,081
    MySQL Connector/ODBC 5.1 on Windows Plesk "system error 5"

    Plesk 9.2

    Solution from firefoxchris:

     
  10. IgorG

    IgorG Guru

    Messages:
    19,081
    Need to set 'allowAbsolutePathsWhenDelegated:true' on IIS7.5

    Plesk 9.2.3

    When use absolute paths in custom error documents it gives the error:

    Solution:

    Execute

    when set custom error documents.
     
  11. IgorG

    IgorG Guru

    Messages:
    19,081
    pop3/imap traffic is not caclulated for mdaemon 9.6.5

    Plesk 9.2.3 w2k8

    pop3/imap traffic is not caclulated for mdaemon 9.6.5

    Steps to reproduce:

    - generate pop3 traffic for domain
    - run statistics.exe

    As result imap/pop3 traffic is zero in GUI and in domainstraffic table.

    Solution:

    http://kb.odin.com/en/8261
     
    Last edited: Mar 23, 2010
  12. IgorG

    IgorG Guru

    Messages:
    19,081
    statistics fails with error in msvcr80.dll

    Plesk 9.2.1

    Statistics fails with error in msvcr80.dll
    ?Statistics has been failed during analyze of Serv-U statistics.

    Solution:

    http://kb.odin.com/en/8262
     
    Last edited: Mar 23, 2010
  13. IgorG

    IgorG Guru

    Messages:
    19,081
    Fatal error during assigning certificate on IP via CLI

    Plesk 9.2.x

    Fatal error during assigning certificate on IP via CLI

    Solution:

    http://kb.odin.com/en/8263
     
    Last edited: Mar 23, 2010
  14. IgorG

    IgorG Guru

    Messages:
    19,081
    Mail filters stop working if MailEnable 64bit is installed

    Plesk 9.2.1

    Mail filters stop working if ME 64bit is installed

    1) install ME 64 bit
    services should use 64 bit versions of executables. f.e.:
    plesk# sc qc memtas | findstr /i memta.exe
    BINARY_PATH_NAME : C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin64\MEMTA.EXE

    2) check mail filtering, f.e. spamassassin

    3) the following errors will appear in mta debug log:
    08/11/09 21:37:42 MTADeliverMessage::External COM event pleskmemta.PleskMEMTA call failed

    As result mail filtering will not work, spam messages would not be marked.

    Solution:

    http://kb.odin.com/en/8264
     
    Last edited: Mar 23, 2010
  15. IgorG

    IgorG Guru

    Messages:
    19,081
    MailEnable mailbox quota is not used.

    Plesk 8.6.0.5
    MailEnable Standard 1.986 is installed on the server.

    For instance, mailbox quota set to 25600KB (Parallels Plesk Panel > Domains > domains.com > Mail > amm@domains.com > Mailbox). Indeed its usage shown in Complete report (Parallels Plesk Panel > Domains > domains.com >Report) is 38,9MB. In Mail Enable Administrator mailbox quota is set properly either and mailbox overusage is detected. However messages are sent to this mailbox and not rejected.

    Solution:

    http://kb.odin.com/en/8265
     
    Last edited: Mar 23, 2010
  16. IgorG

    IgorG Guru

    Messages:
    19,081
    Last edited: Mar 23, 2010
  17. IgorG

    IgorG Guru

    Messages:
    19,081
    Can not manage Tomcat applications

    Plesk 9.2.3

    Can not manage Tomcat applications in case when license has following options:

    Ability to use Tomcat Java On
    Ability to use application vault Off

    So, option "Ability to use application vault" has more priority than "Ability to use Tomcat Java".

    SOLUTION:

    http://kb.odin.com/en/7015
     
    Last edited: Dec 16, 2009
  18. IgorG

    IgorG Guru

    Messages:
    19,081
    Why hyphen is allowed for SRV only on unix Plesk but not for Windows Plesk?

    Why hyphen is allowed for SRV only on unix Plesk but not for Windows Plesk?

    SOLUTION:

    http://kb.odin.com/en/7031
     
    Last edited: Dec 20, 2009
  19. IgorG

    IgorG Guru

    Messages:
    19,081
    Plesk still does not detect Xeon E54xx series correctly

    PROBLEM DESCRIPTION:

    Plesk still does not detect Xeon E54xx series correctly, it shows:
    ++++++++++++++++++++++++
    CPU INTEL Pentium III (Katmai) EM64T Family 6 Model 23 Stepping 6 ~1995MHz
    Version psa v8.3.0_build20071225.14 os_Windows 2003/2008
    OS Microsoft Windows 5.2;build-3790;sp2.0;suite402;product3
    ++++++++++++++++++++++++

    STEPS TO REPRODUCE: install Plesk on server with Xeon E54xx and go to system info

    SOLUTION:

    http://kb.odin.com/en/7018
     
    Last edited: Dec 16, 2009
  20. IgorG

    IgorG Guru

    Messages:
    19,081
    Cannot rename domain if mail data location is changed

    9.2.1 Windows 2003/2008 20090420.16 (w2k3 x64)

    Issue: domain renaming does not work in case if default mailbox store is changed (using Plesk reconfigurator)
    from C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Postoffices
    to D:\Program Files\Parallels\Plesk\Mail Servers\Mail Enable\Postoffices

    error is coming up on attempt to rename domain

    Reproduced on test servers Plesk 8.6 and on Plesk 9.2.1

    - changed default mailbox store location through Plesk Reconfigurator;
    - added domain, removed domain - works fine;
    - added domain and tried to rename it - it failed with a similar error that indicates that Plesk attempts to search domain in the old mail store location:

    SOLUTION:

    http://kb.odin.com/en/8269
     
    Last edited: Mar 23, 2010
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