Workarounds

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by IgorG, Nov 11, 2009.

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  1. IgorG

    IgorG Guru

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    19,081
    New available workarouns for Windows Plesk will be published here.

    Note, these workarounds have not been tested enough, therefore remember that you use them at own risk!

    I will be very grateful, if you send me responses to PM if it has really helped you.
     
    Last edited: Nov 11, 2009
  2. IgorG

    IgorG Guru

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    19,081
    Incorrect CGI handlers for virtual directories

    Plesk 9.2.1 on Windows 2008

    Incorrect CGI handlers for virtual directories. It works fine on Windows 2003.

    Steps to reproduce:

    1. Create new domain with physical hosting
    2. Enable PHP support as FastCGI
    3. Create new virtual directory
    4. Go to IIS and we see that PHP on the domain level is setup as FastCGI. But PHP on the virtual directory is CGI only.

    Solution:

    http://kb.odin.com/en/7088
     
    Last edited: Jan 5, 2010
  3. IgorG

    IgorG Guru

    Messages:
    19,081
    Client cannot be restored

    Plesk 9.2.1 on Windows 2003

    Error like:

    "%plesk_dir%\bin\pleskrestore" --restore c:\lltest.backup -level clients -filter list:lltest -verbose -debug

    Backup file has wrong signature for this server
    <?xml version="1.0"?>
    <execution-result status="success"/>

    Solution:

    http://kb.odin.com/en/8192
     
    Last edited: Mar 15, 2010
  4. IgorG

    IgorG Guru

    Messages:
    19,081
    Bind DNS zone is not updated when SRV record is present

    Plesk 9.2.1

    If SRV record is present in the zone, DNS zone is not updated with error:

    Solution:

    http://kb.odin.com/en/7089
     
    Last edited: Jan 5, 2010
  5. IgorG

    IgorG Guru

    Messages:
    19,081
    Backup failure with "Version string portion was too short or too long"

    Plesk 9.2.1 on W2k8

    Backup task fails with the following error message in migration.result

    Solution:

    http://kb.odin.com/en/7090
     
    Last edited: Jan 5, 2010
  6. IgorG

    IgorG Guru

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    19,081
    Remove all reference to the mail and applications links in the PPP 9 interface

    Plesk 9.2.2 for Unix and for Windows.

    http://kb.odin.com/en/7095
     
    Last edited: Jan 9, 2010
  7. IgorG

    IgorG Guru

    Messages:
    19,081
    Plesk does not form correct soa record in case of special symbols in hostmaster email

    Plesk 9.2.x

    Plesk does not form correct soa record in case of special symbols (dot, underscore, etc) in hostmaster email (for named)

    Solution:

    http://kb.odin.com/en/7091
     
    Last edited: Jan 5, 2010
  8. IgorG

    IgorG Guru

    Messages:
    19,081
    Background images are displayed incorrectly in Plesk GUI

    Plesk 9.x

    Background images "upload directory" and "upload file" are displayed incorrectly in Plesk GUI

    Log in the panel
    Select XP.Silver skin
    Select any domain
    Select filemanager
    Select httpdocs dir

    Two icons for "upload directory" and "upload file" are distorted

    Solution:

    http://kb.odin.com/en/6799
     
    Last edited: Jan 5, 2010
  9. IgorG

    IgorG Guru

    Messages:
    19,081
    Deny access for the FTP users to the domain logs directory

    How to deny access for the FTP users to the domain logs directory by FTP and from the Plesk file manager.

    Solution:

    http://kb.odin.com/en/7093
     
    Last edited: Jan 5, 2010
  10. IgorG

    IgorG Guru

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    19,081
    FTP user won't be able to browse to the httpdocs folder

    Plesk 9.2.1-9.2.2

    Create an additional FTP user for a domain leaving the default Home directory /httpdocs. After the user is created change the Home directory to / and save this change. Now if you try to login as this user with FTP you won't be able to browse to the httpdocs folder.

    Solution:

    http://kb.odin.com/en/7094
     
    Last edited: Jan 5, 2010
  11. IgorG

    IgorG Guru

    Messages:
    19,081
    Spamassassin does not tag URIBL

    Plesk 8.6.0.5

    Spamassassin doesn't tag any URIBL findings in messages, "Switch on spam protection based on DNS blackhole lists" checkbox is selected in Parallels Plesk Panel > Server > Mail > Preferences though

    Solution:

    http://kb.odin.com/en/7990
     
    Last edited: Mar 15, 2010
  12. IgorG

    IgorG Guru

    Messages:
    19,081
    It is not possible to create domain and alias with the same name

    Plesk 9.2.x

    It is not possible to create domain and alias with the same name.
    Plesk will not allow to create domain and alias with the same name, it will show you error 'domain with such name already exists'.
    There is usecase, when such ability is useful: client what domain names dom1.com, dom2.com to share the same web data, but to have separate mail services so:

    http://dom1.com http://dom2.com points to the same virtualhost but
    user@dom1.com and user@dom2.com are different mailboxes

    Solution:

    http://kb.odin.com/en/7991
     
    Last edited: Mar 15, 2010
  13. IgorG

    IgorG Guru

    Messages:
    19,081
    Migration agent returns incorrect IP of source server

    Plesk 9.2.1

    Following error during migration process:

    Error: Network connection failed. Cannot connect to Plesk Migration Agent on the remote host.

    Solution:

    http://kb.odin.com/en/8193
     
    Last edited: Mar 15, 2010
  14. IgorG

    IgorG Guru

    Messages:
    19,081
    Plesk Reconfigurator fails on "Repair Plesk Installation [ONLY] Plesk Server Accounts

    Plesk 9.2.1 w2k8 only

    Run Plesk Reconfigurator, select "Repair Plesk Installation", make selection for "Plesk Server Accounts" only (uncheck all others).

    It fails with "Exception from HRESULT: 0x800708AD"


    Solution:

    http://kb.odin.com/en/8194
     
    Last edited: Mar 15, 2010
  15. IgorG

    IgorG Guru

    Messages:
    19,081
    statistics.exe does not generate awstats for particular domain

    Plesk 9.2.x w2k8

    statistics.exe does not generate awstats for particular domain. According to the logs, statistics.exe does not execute awstats.pl for some domains. (However it does so for others).

    Solution:

    http://kb.odin.com/en/8199
    http://kb.odin.com/en/8200
     
    Last edited: Mar 16, 2010
  16. IgorG

    IgorG Guru

    Messages:
    19,081
    Plesk changes PHP handler in domain web.config from FastCgiModule to CgiModule

    Plesk 8.6

    Plesk changes PHP handler in domain web.config from FastCgiModule to CgiModule during operations with web directories.

    Solution:

    http://kb.odin.com/en/8201
     
    Last edited: Mar 16, 2010
  17. IgorG

    IgorG Guru

    Messages:
    19,081
    API returns incorrect values for <client-template> request

    Plesk 8.6.0.5

    API request <client-template> returns incorrect value "max_db" if Maximum number of MySQL databases equals 0 in Plesk control panel.

    Server > Clients>Client Account Templates> Template Client > Maximum number of MySQL databases equals 0

    Request to database:

    Select * from [tmpldata] where tmpl_id=1 and element="max_db"
    max_db=0

    then run the request

    With incorrect response:

    Solution:

    http://kb.odin.com/en/8202
     
    Last edited: Mar 16, 2010
  18. IgorG

    IgorG Guru

    Messages:
    19,081
    Unable to open any feature in Inetmgr for domain

    Plesk 9.2.1 w2k8

    When try to open any feature in IIS Manager for the particular website - it shows an error like:

    Solution:

    http://kb.odin.com/en/8211
     
    Last edited: Mar 17, 2010
  19. IgorG

    IgorG Guru

    Messages:
    19,081
    MSSQL databases are not counted in DB column (Domains > View Statistics)

    Plesk 9.2.x

    In the Domains > View Statistics there is a 'DB' column. It doesn't count MS SQL databases

    Solution:

    http://kb.odin.com/en/8219
     
    Last edited: Mar 18, 2010
  20. IgorG

    IgorG Guru

    Messages:
    19,081
    Cannot view statistics for subdomains

    Plesk 9.2.1

    Cannot view statistics for subdomains because of incorrect links to their report files.

    Solution:

    http://kb.odin.com/en/8220
     
    Last edited: Mar 18, 2010
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