I am having a hard time understanding the workflow for how customers should be provisioned on our HSPc/Plesk/Vz setup. The documentation keeps sending me in circles and I can't tell how all these services are supposed to interact with each other. Here is the setup as it stands now: - 3 servers running RHEL4 with VZ installed - server 1 has HSPc installed as well as 2 nameservers - servers 2 and 3 each have 2 VEs running centos 4 (std template) - servers 2 and 3 are registered as hardware nodes in HSPc - One of the VEs is registered as a Plesk node in HSPc - Ultimately what I'm trying to do is migrate web/email hosting from cobalt servers onto this plesk setup. I envisioned that a cobalt server would be implemented in its own VPS. Questions: 1. What is the workflow supposed to be like with these 3 systems working together? Do I: register VZ nodes > make hosting plans > add customer in HSP > create VEs > register VEs as Plesk Nodes > ? (add client and domain in HSP > service director > Plesk ?) 2. Are new users provisioned through HSPc or through plesk? I've tried adding users in Plesk but clients and domains don't register in HSP 3. Sometimes when I make DNS changes one of my nameservers go unreachable. Is this normal? 4. Should DNS for clients' sites show in HSP or should they only show in their Plesk CP? It looks like when a new domain is provisioned through Plesk it creates NS records for ns.<domain>.<tld>... are clients supposed to point their DNS to these records for each site or are they supposed to be managed centrally through HSP? 5. When I make hosting plans with EZ Templates (centos 4 or 5), Often a few of the packages fail on installation (namely the mod_ssl and mysql packages)and I get a generic error saying that the install has failed. Standard templates seem to work better, but I was told that this system is phasing out. Is this a common problem? I would really like to get some other people's feedback on these issues because it feels like I'm missing some core info and once I fill that it a lot more will make sense.