Urgent: Who do you contact as a reseller when you cannot solve a client issue?

Discussion in 'Plesk Automation Suggestions and Feedback' started by Will Kruss, Jan 28, 2016.

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  1. Will Kruss

    Will Kruss Bit Poster

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    I'm not sure what has happened since Parallels became Odin, but it appears impossible to contact a real live support person about a major issue.

    We are partners and resell licenses to our clients, but have a client who is getting a 500 error when trying to login as administrator to Plesk.

    We have no idea how to solve the issue and cannot submit a ticket through the Odin interface as it rejects the keys which are all listed in our reseller panel as active.

    What do we do?

    Thanks,
    Will
     
  2. dkolvakh

    dkolvakh Odin Team

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