Unable to configure new TLDs as a reseller from provider plan

Discussion in 'Troubleshooting' started by AaronMcH, Jun 15, 2014.

  1. AaronMcH

    AaronMcH Mega Poster

    Messages:
    130
    Hi, we have just added new TLDs into our PBAS system under the provider account, and altered the prices of existing TLDs under the provider account. We have a reseller account that we use to sell hosting plans and domains to customers through.

    The issue is that when we are in the reseller account, and select the domain registration hosting plan (copied from the provider account), then click the link next to "Original title", then go to the TLDs tab and configure the new TLDs, the configuration is not saved and the new TLDs are not shown as active. Furthermore, even if we have "Use hosting providers prices" checked in the plan the prices are not updated.

    Would anyone know of a solution to this?
    Best regards,
    Aaron
     
  2. AaronMcH

    AaronMcH Mega Poster

    Messages:
    130
    Any help with this?

    Thanks
     
  3. dkolvakh

    dkolvakh Odin Team

    Messages:
    359
    AaronMcH,
    Reseller is unable to reconfigure tlds and periods in DM HP, which was copied from provider one, except prices, if corresponding checkbox "Use hosting service provider prices" unchecked for Reseller HP. The link you mention, "Original title", directs to provider HP. This is a separate issue, that you able to enter "Edit" mode for provider HP in RCC, but really reseller cannot make any changes in original HP settings, so just interface issue.

    You should create own reseller's DM HP to be able to fully configure it separately, or create a copy of additional and not sellable provider's DM HP with tld's configuration created especially for reseller.
     
  4. AaronMcH

    AaronMcH Mega Poster

    Messages:
    130
    The problem is now resolved, it seemed that I wasn't configuring TLDs under provider hosting plan, and only for reseller.
     

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