Subdomain creation through OBAS instead of Plesk

Discussion in 'Troubleshooting' started by KonstantinosS, Feb 22, 2016.

  1. KonstantinosS

    KonstantinosS Mega Poster

    Messages:
    113
    Up to now, all of my clients used Plesk to register their subdomains inside their OBAS subscription, today one client did it through OBAS itself, and Plesk didn't create the folder, the DNS settings, and the subdomain inside Plesk. Is it a normal behavior?

    Trying to replicate it, produced the same results to me, so I guess it's kind of normal, as vhosts and DNS settings are not altered in any way. Apart from educating the clients, is there any way to transfer them directly to their subscription when they log in or somehow fix this "bug" if you want to call it?

    Thank you in advance for the answer!
     
  2. dkolvakh

    dkolvakh Odin Team

    Messages:
    355
    Hello.

    Yes, this is a normal behavior. Customer mix the Plesk subdomains and the 3rd-level domains in OBAS.
    Ways to help customers to not mix them:
    1. Modify hint for "All My Domains>New Domain" screen in CP.
    2. Customize that screen.
     
  3. KonstantinosS

    KonstantinosS Mega Poster

    Messages:
    113
    Thanks @dkolvakh! :)
     

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