Power Panel Broken

Discussion in 'General Questions' started by Aaron ZeroOne, Jul 5, 2012.

  1. Aaron ZeroOne

    Aaron ZeroOne Bit Poster

    Messages:
    8
    Hi All,

    We're having this problem where Power Panel doesn't work anymore (it was working).

    When I try to access the Offline Services Configuration tool. I get this error:

    Operation
    Get the Parallels Power Panel service status from "VPS Management".
    has completed with errors.
    Click the "Details" button for more information.

    Details:

    The following error(s) were detected:
    Code
    Description
    -4
    Connection to vzagent was closed

    I think container #1 maybe missing as this apparently is important? (I'm new to this)
    vzlist 1 returns:
    C:\Users\Administrator>vzlist 1
    ERROR: Container 1 does not exist
    Container not found.

    In PVA (website), If I go to Network\Offline Services it's just blank.

    We have 2 hardware nodes, 1 Linux and 1 Windows. The Windows node is missing the offline services information but in the Linux node there are 2 items, vzpp and vzpp-plesk which have the destination container ID of 1.

    On the Windows node when I add in these offline services it says container ID 1 does not exist.

    If i browse to https://HardwareNodeWindows:4643 or the Linux equivalent I get an ERROR 403 telling me that I need to use the containers IP address, when I use the containers IP it just times out.

    I've spent most of today trying to figure this out so any help would be great :D

    thanks
     
  2. Aaron ZeroOne

    Aaron ZeroOne Bit Poster

    Messages:
    8
    I have fixed the issue myself.

    I had updated the firmware of the NIC's on the hardware node which caused the virtual adapter to lose its IP configuration.

    I had to rebuild the affected hardware node before I realised what was wrong.

    The settings that we put in after reinstalling the server are:
    192.168.49.21/30 or 255.255.255.252
    no gateway
     
  3. Chris Valean

    Chris Valean Kilo Poster

    Messages:
    57
    If you're using VZ 4.6 on Windows, then this version doesn't have the classical SVE - vz agent system.
    Instead, it uses PVA, which also includes the VZPP module.

    It largely depends on the issue you had there, but usually a VZPP module only reinstall does the trick, if it used to work and then stopped working, or even for troubleshooting purposes, rather than reinstalling everything... :)
     
  4. GiorgosI

    GiorgosI Kilo Poster

    Messages:
    99
    I had the same problem after a clean installation of VZ 4.6 for Windows.
    When I browsed at:
    PVA -> HN -> Network -> Offline Services
    it was empty.
    Also I could not browse to Power Panel page (not found).

    I had to uninstall Power Panel by connecting to HN Remote Desktop and go to:
    Start -> All Programs -> Parallels -> Parallels Virtual Automation -> Launch PVA Setup Utility -> Next (at welcome screen) -> Next (at choose Setup Type) -> Add/Remove Product Components -> deselected 'PVA Power Panel'
    and finished the wizard.

    When it completed I followed the same steps and installed again 'PVA Power Panel'.

    That fixed the problem.
    Offline services appeared in PVA and Power Panel page was functional.
     

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