OBAS License Has Disappeared

Discussion in 'Troubleshooting' started by Ian Conklin, Aug 18, 2016.

  1. Ian Conklin

    Ian Conklin Bit Poster

    Messages:
    2
    We can logon to the panel but when we get there we get the following message:

    • Application has run out of Parallels Business Automation - Standard licenses.
    • Parallels Business Automation - Standard license for the application is expired, invalid, or missing.
    • Server is temporarily overloaded.

    If I click on Configuration Manager and go to Licenses and try to update license I get an error message that there is no license. I cannot connect to support because they require a license to validate the support call.

    Any suggestions?
     
  2. dkolvakh

    dkolvakh Odin Team

    Messages:
    348
    Hello.

    If you have a valid license, it should be able to be uploaded. Please check the license you try to upload, it content should looks like (I've take one of the oldies):
    == This file contains license for ==
    == Parallels Business Automation - Standard product. ==
    == Please visit http://www.parallels.com for more information ==
    == on Parallels Business Automation - Standard and Parallels. ==
    == Please email your questions and/or suggestions to ==
    == sales@parallels.com ==

    /EbwvYPjACyeoiqyPdYk321pbg1bdALyk/V++gNtRyiGQOWBYPdx2RSAXzqasTL1
    8kFP6ADnTA9lvVDBaud4evbj/truvy16nW6uigew+r/jhjELg6xf+ktDvgwBhGl/
    hFawgQQeLJtIdnX3sHd5trSxzb87ixMXFvW7d9kabL8X4OMu/qCzreDRt0CD+TTy
    ...
     

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