Kayako Integration is not Working anymore.

Discussion in 'Troubleshooting' started by Sean Syed, Dec 24, 2012.

  1. Sean Syed

    Sean Syed Bit Poster

    Messages:
    9
    Kayako Fusion (kayako.com) has made many changes in their software. I have the latest PBAS (4.3.1-12) it works with Kayako Fusion 4.50.1636 but not with any other version after 4.50.1636. Their current version is 4.51.1891 - STABLE - Released on 06 November 2012..

    I am using this integration file http://kb.parallels.com/114061 - Is there any update for their new release so we can update our support desk.

    Please advise.

    Thank you

    Sean SYED
     
    Last edited: Dec 24, 2012
  2. vbatraev

    vbatraev Odin Team

    Messages:
    346
  3. Sean Syed

    Sean Syed Bit Poster

    Messages:
    9
    Worked like a charm, Thank you for a quick fix.
     
    Last edited: Dec 25, 2012
  4. Sean Syed

    Sean Syed Bit Poster

    Messages:
    9
    Now getting this error

    Now getting this error

    "Communication fault (Remote module returned the following instead of SOAP content: .errorcopyarea { margin: 0 0 1em; padding: 0.4em; background: #fff; border: solid 1px #d6d6d6; box-shadow: 1px 1px 2px #CCCCCC; width: 100%; height: 200px; } .copytoclipboard { margin: 15px 0 15px 0; text-shadow: 0 1px 0 rgba(255, 255, 255, 0.8); font-weight: bold; border-bottom: 1px solid #d6d6d6; padding: 5px; } .titlegradient { background-image: linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -o-linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -moz-linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -webkit-linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -ms-linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -webkit-gradient( linear, left bottom, left top, color-stop(0.46, rgb(144,23,17)), color-stop(0.73, rgb(166,27,17)), color-stop(0.87, rgb(184,24,6)) ); } #kayako_exception { text-align: left; color: #333; } #kayako_exception h1, #kayako_exception h2 { margin: 0; padding: 1em; font-size: 1em; font-weight: normal; background: #911; color: #fff; } #kayako_exception h1 a, #kayako_exception h2 a { color: #fff; } #kayako_exception h2 { background: #222; } #kayako_exception h3 { margin: 0; padding: 0.4em 0 0; font-size: 1em; font-weight: normal; } #kayako_exception p { margin: 0; padding: 0.2em 0; } #kayako_exception a { color: #333333; text-decoration: none; } #kayako_exception pre { overflow: auto; white-space: pre-wrap; } #kayako_exception table { width: 100%; display: block; margin: 0 0 0.4em; padding: 0; border-collapse: collapse; background: #fff; } #kayako_exception table td { border: solid 1px #ddd; text-align: left; vertical-align: top; padding: 0.4em; } #kayako_exception div.content { padding: 0.4em 1em 1em; overflow: hidden; } #kayako_exception pre.source { margin: 0 0 1em; padding: 0.4em; background: #fff; border: solid 1px #d6d6d6; box-shadow: 1px 1px 2px #CCCCCC; line-height: 1.2em; } #kayako_exception pre.source span.line { display: block; } #kayako_exception pre.source.collapsed { display: none; } #kayako_exception pre.source span.highlight { background: #FDEEF4; } #kayako_exception pre.source span.line span.number { color: #666; } #kayako_exception ol.trace { display: block; margin: 0 0 0 2em; padding: 0; list-style: decimal; } #kayako_exception ol.trace li { margin: 0; padding: 0; } #kayako_exception .collapsed { display: none; } #kayako_exception .sourcetitle { text-shadow: 0 1px 0 rgba(255, 255, 255, 0.8); } #kayako_exception .sourcedesc { text-shadow: 0 1px 0 rgba(255, 255, 255, 0.8); font-weight: bold; } #kayako_exception .variabletype { font-weight: none; font-style: italic; } Warningrequire_once(nusoap.php): failed to open stream: No such file or directory (./kayakofusion.php:267)Copy to clipboard:Warning require_once(nusoap.php): failed to open stream: No such file or directory (./kayakofusion.php:267)

    This happened after we migrated the Fusion from Windows Server to Linux (CentOS 5.8)

    Please advise.

    Thank you
     
  5. Sean Syed

    Sean Syed Bit Poster

    Messages:
    9
    Now getting this error

    "Communication fault (Remote module returned the following instead of SOAP content: .errorcopyarea { margin: 0 0 1em; padding: 0.4em; background: #fff; border: solid 1px #d6d6d6; box-shadow: 1px 1px 2px #CCCCCC; width: 100%; height: 200px; } .copytoclipboard { margin: 15px 0 15px 0; text-shadow: 0 1px 0 rgba(255, 255, 255, 0.8); font-weight: bold; border-bottom: 1px solid #d6d6d6; padding: 5px; } .titlegradient { background-image: linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -o-linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -moz-linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -webkit-linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -ms-linear-gradient(bottom, rgb(144,23,17) 46%, rgb(166,27,17) 73%, rgb(184,24,6) 87%); background-image: -webkit-gradient( linear, left bottom, left top, color-stop(0.46, rgb(144,23,17)), color-stop(0.73, rgb(166,27,17)), color-stop(0.87, rgb(184,24,6)) ); } #kayako_exception { text-align: left; color: #333; } #kayako_exception h1, #kayako_exception h2 { margin: 0; padding: 1em; font-size: 1em; font-weight: normal; background: #911; color: #fff; } #kayako_exception h1 a, #kayako_exception h2 a { color: #fff; } #kayako_exception h2 { background: #222; } #kayako_exception h3 { margin: 0; padding: 0.4em 0 0; font-size: 1em; font-weight: normal; } #kayako_exception p { margin: 0; padding: 0.2em 0; } #kayako_exception a { color: #333333; text-decoration: none; } #kayako_exception pre { overflow: auto; white-space: pre-wrap; } #kayako_exception table { width: 100%; display: block; margin: 0 0 0.4em; padding: 0; border-collapse: collapse; background: #fff; } #kayako_exception table td { border: solid 1px #ddd; text-align: left; vertical-align: top; padding: 0.4em; } #kayako_exception div.content { padding: 0.4em 1em 1em; overflow: hidden; } #kayako_exception pre.source { margin: 0 0 1em; padding: 0.4em; background: #fff; border: solid 1px #d6d6d6; box-shadow: 1px 1px 2px #CCCCCC; line-height: 1.2em; } #kayako_exception pre.source span.line { display: block; } #kayako_exception pre.source.collapsed { display: none; } #kayako_exception pre.source span.highlight { background: #FDEEF4; } #kayako_exception pre.source span.line span.number { color: #666; } #kayako_exception ol.trace { display: block; margin: 0 0 0 2em; padding: 0; list-style: decimal; } #kayako_exception ol.trace li { margin: 0; padding: 0; } #kayako_exception .collapsed { display: none; } #kayako_exception .sourcetitle { text-shadow: 0 1px 0 rgba(255, 255, 255, 0.8); } #kayako_exception .sourcedesc { text-shadow: 0 1px 0 rgba(255, 255, 255, 0.8); font-weight: bold; } #kayako_exception .variabletype { font-weight: none; font-style: italic; } Warningrequire_once(nusoap.php): failed to open stream: No such file or directory (./kayakofusion.php:267)Copy to clipboard:Warning require_once(nusoap.php): failed to open stream: No such file or directory (./kayakofusion.php:267)

    This happened after we migrated the Fusion from Windows Server to Linux (CentOS 5.8)

    Please advise.

    Thank you
     
  6. Sean Syed

    Sean Syed Bit Poster

    Messages:
    9
    Update: Fusion shows this error:

    Router: ...../kayakofusion.php/visitor/index.php?/core/Default/Index
    require_once(nusoap.php): failed to open stream: No such file or directory (./kayakofusion.php:267)

    We really need a fix as quick as possible.

    Thanks
     
  7. Sean Syed

    Sean Syed Bit Poster

    Messages:
    9
    We got it fixed the problem was with the SOAP Server.
     
  8. Sean Syed

    Sean Syed Bit Poster

    Messages:
    9
    Hello

    Can you provide the update for Kayako Fusion Version 4.6.x please? We just updated our Support Desk and the integration broke.

    We are currently using this file http://kb.parallels.com/en/114061 but its not working with Kayako 4.6

    Thanks for your help in advance.
     
    Last edited: Sep 9, 2013
  9. Sean Syed

    Sean Syed Bit Poster

    Messages:
    9
    Hello... any one there?
     
  10. GiorgosI

    GiorgosI Kilo Poster

    Messages:
    99
    PBAs: 4.3.3-47
    Kayako Fusion. Version: 4.57.1.3610

    We updated them recently and now we realized that new PBAs users are not created in Kayako.
    When I go to:
    Account Director > Support Manager > Setup
    and press 'Synchronize Users' I get the following error (have changed user's credentials)
    If you notice at the above error, it says:
    Indeed, as shown in the above error, PBAs sends 'NULL' value for column 'timezonephp':
     
  11. FedorK

    FedorK Mega Poster

    Messages:
    224
    Hello,

    Kayako connector was updated in KB http://kb.parallels.com/en/114061
    Could you please install it and try again?

    We are currently work on kayako version 4.61, we have issue with open this version in PBAS CP.
     
  12. FedorK

    FedorK Mega Poster

    Messages:
    224
    Kayako 4.61 doesn't work in PBAS CP frame. So, we prepare fix for open external helpdesk system in new window. This fix will be included to PBAS 4.5.

    For PBAS version 4.2 and 4.3 you can install hotfix:

    ! Please do not install this hotfix on version older 4.2 it broke your CP !

    # wget http://download.pa.parallels.com/pbas/4.3/hotfixes/ts/hspc-cp-ts-4.3.4-38.swsoft.i386.rpm
    # rpm -Uhv hspc-cp-ts-4.3.4-38.swsoft.i386.rpm
    # service hspcd restart
     
  13. dkolvakh

    dkolvakh Odin Team

    Messages:
    353
    Hello.

    If you are getting the following error while synchronizing users from PBAS PCC:
    Or some tasks "Synchronize person #xxx with external HelpDesk" failed with the same symptoms, please update your Kayako connector from http://kb.parallels.com/en/114061
    Here is a direct link to connector version 4.3-05: http://kb.parallels.com/Attachments/kcs-11914/kayakofusion.php
     

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