Issues with PPA 11.5u23

Discussion in 'Plesk Automation Suggestions and Feedback' started by Josh_Henry, Apr 11, 2017.

  1. Josh_Henry

    Josh_Henry Bit Poster

    Messages:
    6
    Hey,
    I don't know where else to go. The support has ended for this product and we have 500 domains on here with more people coming in all the time.
    However I'm having problems adding accounts. When I try to "Change system user settings" un Creating a new Webspace, I get "
    Unable to validate this field: The backend utility raised the error: Connection to the agent at '' failed."

    I have no idea where to start troubleshooting this. When support was there it was excellent, issues like this would have been taken care of right away.

    Also, was trying to migrate some domains to a new email server using the ppa-move-subscriptions script provided by parallels. However that is erroring as well. With a great error:

    ppa-move-subscriptions copy-mail-content config.ini --move-list-file migrate-nodes/move-list.xml
    [INFO] Initialize migrator
    [INFO] All temporary data files will be placed in '/opt/panel-migrator/sessions/migrate-nodes'
    [INFO] PPA management node: 123.123.123.123
    [INFO] PPA Plesk URL: https://123.123.123.123:8443/enterprise/control/agent.php
    [INFO] Move list from 'migrate-nodes/move-list.xml' is used
    [INFO]
    [INFO] START: copy mail content from source to target node
    [INFO] Execute for subscriptions: 'test.com'
    [INFO] Copy mail content of 'test.com' subscription
    [ERROR] Failed to perform an action on subscription 'test.com'. Exception message:
    [INFO] FINISH: copy mail content from source to target node
    [INFO]
    [INFO] ******************** Summary ********************
    [INFO] Operation finished successfully for 0 out of 1 subscriptions

    Argh. No idea there either!
    I sure hope someone can help me out here or at least point me in the right direction.

    Thanks!
     
  2. SteveITS

    SteveITS Tera Poster

    Messages:
    271
    As I understand it, support is still available on a paid per-incident basis through the end of 2017. From the message maybe something is trying to provision on a now-nonexistent service node?

    Re: migrations, I've done a few. There is a command "check" that isn't in the online docs but is in the help ("ppa-move-subscriptions help"). It tests the migration and logs errors:

    ppa-move-subscriptions check /opt/panel-migrator/conf/samples/config.ini

    It logs a report. Note I ALWAYS get "Detected potential issues" but have never had anything else logged, or any issues during a transfer. I have had it occasionally flag a bad password or some other real issue. Output:

    ...
    [INFO] Perform pre-migration checks
    Detected potential issues

    [INFO] The report was saved into the file '/opt/panel-migrator/sessions/migration-session/pre_move_subscription_report.2017.05.02.13.34.57'
    ...
     

Share This Page