Importing KA license into PBAS

Discussion in 'Installation and "How-To" Questions' started by CarlosSantos, Jul 12, 2013.

  1. CarlosSantos

    CarlosSantos Bit Poster

    Messages:
    6
    Hi,

    I'm trying to import licenses issued directly on KA to our PBAS.
    I've run the xeport wizard on KA and received the xls file. When i try to import it to PBAS i have this error:

    "Invalid upload file format."

    Tried to convert the xls in several excel formats (95,2005,etc...), always the same error.

    Any help ? anyone?

    Carlos Santos
     
  2. CarlosSantos

    CarlosSantos Bit Poster

    Messages:
    6
    Hi,

    For future reference, this is a Bug and the solution given by Parallels Support is this:

    The issue is caused by the fact that KA added some new columns to report among existing ones, that is why PBA-S can not parse such reports correctly. To workaround the issue xls file should be modified before upload. Columns 'Client Zip', 'Client Country', 'Client Company', 'Sales Person, 'Billing Entity', 'External Account System Type', 'External Account System ID', 'Login', 'Multi-Server, 'Mailboxes' should be deleted.

    Hope this helps someone :)
    Carlos Santos
     

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