After struggling to get our new Windows service node working, it seems that support installed it as "MS SQL Server 2012 database server" not "IIS web server / MS SQL Server 2012 database server" so our first web site is failing. If I try to install the IIS package (ppa_iis) it says it started a background task, but nothing is listed for it under Tasks. So the web site creation tasks I am trying to run are stalled and the webspace isn't created. Topping that, the second three-month-trial key I received Friday (for our 6 month migration) is not allowing access to create a ticket with support. While I wait for an answer from our sales rep, any suggestions on proceeding? I seem to recall reading that there was an important difference in how the Linux service nodes were set up...something along the lines of always installing MySQL and Apache together instead of trying to install them separately.