Hsphere migration fails

Discussion in 'Plesk Automation Suggestions and Feedback' started by craigueH, Apr 29, 2014.

  1. craigueH

    craigueH Kilo Poster

    Messages:
    45
    Trying to migrate from Hsphere to PPA but failing with the following errors

    [2014-04-29 20:14:02] [INFO] | START: fetch info from source servers
    [2014-04-29 20:14:02] [INFO] fetch-source| Fetch H-sphere servers information.
    [2014-04-29 20:14:32] [ERROR] | ABORT (by exception): fetch info from source servers
    [2014-04-29 20:14:32] [ERROR] | Exception:
    Traceback (most recent call last):
    File "/usr/lib/python2.7/site-packages/parallels/common/migrator_cli.py", line 32, in run
    options.method(migrator, options)
    File "/usr/lib/python2.7/site-packages/parallels/common/import_cli.py", line 90, in <lambda>
    lambda m, o: m.generate_migration_list(o),
    File "/usr/lib/python2.7/site-packages/parallels/plesks_migrator/migrator.py", line 1846, in generate_migration_list
    self._fetch(options.reload_data)
    File "/usr/lib/python2.7/site-packages/parallels/common/migrator.py", line 197, in _fetch
    self._fetch_source(overwrite)
    File "/usr/lib/python2.7/site-packages/parallels/common/migrator_utils.py", line 65, in wrapper
    rv = method(self, *args, **kw)
    File "/usr/lib/python2.7/site-packages/parallels/hsphere_migrator/migrator.py", line 51, in _fetch_source
    backup_agent.make_backup()
    File "/usr/lib/python2.7/site-packages/parallels/hsphere_migrator/backup_agent.py", line 33, in make_backup
    self._add_subscriptions(user_ids)
    File "/usr/lib/python2.7/site-packages/parallels/hsphere_migrator/backup_agent.py", line 93, in _add_subscriptions
    domain_children = self._get_domain_children_nodes(account_id, domain_id, domain_name, is_subscription = True)
    File "/usr/lib/python2.7/site-packages/parallels/hsphere_migrator/backup_agent.py", line 313, in _get_domain_children_nodes
    phosting = self._get_phosting_node(domain_id, is_subscription, certificates)
    File "/usr/lib/python2.7/site-packages/parallels/hsphere_migrator/backup_agent.py", line 281, in _get_phosting_node
    ftp_users = self._get_ftp_users_node(domain_id)
    File "/usr/lib/python2.7/site-packages/parallels/hsphere_migrator/backup_agent.py", line 419, in _get_ftp_users_node
    ftp_user_home = dir[dir.index(group_name) + len(group_name) + 1:]
    ValueError: substring not found
    [2014-04-29 20:14:32] [ERROR] | Unexpected error: 'substring not found', migration is aborted. See the traceback above for more information.
    Context: fetch-source


    Anybody any clues what could be going on here?
    Thanks.
     
  2. Andrey Dobrenko

    Andrey Dobrenko Odin Team

    Messages:
    256
    Hi craigueH,

    Can you please give a hint - Which PPA version is installed? 11.1 or 11.5? The same question for H-sphere. Actually, to investigate the problem more deeply we need ssh access and
    the best way in such situation is to open a ticket on PPA support. You may put ticket ID here for further tracking. Thanks!
     
  3. craigueH

    craigueH Kilo Poster

    Messages:
    45
    Hi Andrey

    We are on PPA 11.5 U4 and we are running the latest Hsphere 3.6.3.

    We are on a trial license so how do I open a support ticket if we have no support agreement in place?
     
  4. Andrew Andriatis

    Andrew Andriatis Odin Team

    Messages:
    437
  5. Tad Osborn

    Tad Osborn Bit Poster

    Messages:
    3
    None of the links work anymore. I'm looking to migrate from Hsphere to Plesk. Where can I go to get support, scripts, etc.?
     
  6. dkolvakh

    dkolvakh Odin Team

    Messages:
    339
    [​IMG]
     
  7. Tad Osborn

    Tad Osborn Bit Poster

    Messages:
    3
    dkolvakh - your response was not useful in any way. The links at talk.plesk.com are broken and I'm looking for information on how to migrate from Hsphere to Plesk. Thanks for the banner ad to a site that I've already explored looking for info.

    Is there anyone with experience migrating Hsphere to Plesk?
     
  8. dkolvakh

    dkolvakh Odin Team

    Messages:
    339
    https://docs.plesk.com/en-US/onyx/migration-guide/introduction.75496/

    Introduction
    This guide describes how to transfer hosted content to Plesk Onyx using Plesk Migrator. It is intended for hosting administrators who perform migration to servers managed via Plesk.

    Supported Source Hosting Platforms
    Plesk Migrator supports migration from the following source platforms:

    • Plesk for Linux and Plesk for Windows 8.6 and later
    • cPanel 11.5
    • Confixx 3.3
    • Helm 3.2
    • Plesk Expand 2.3.2
    • Parallels Pro Control Panel for Linux 10.3.6
    • DirectAdmin 1.51
     
  9. dkolvakh

    dkolvakh Odin Team

    Messages:
    339
  10. JustinSoul

    JustinSoul Odin Team

    Messages:
    45
    Hello Tad,

    If you are loking for Migration Guide from H-Sphere to Plesk Automation you can check this page: http://www.odin.com/support/automation-suite/ppa/documentation/
    And especially Migration Guide: http://download.automation.odin.com/ppa/11.5/docs/en-US/online/ppa_moving_to/72696.htm
     

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