I bought into the whole HSP thing in 2005 and the updates have made it less and less effective to the point that we find that the built-in "store" is confusing and unusable. It loops from page to page and is the least intuitive "store" that we have ever used. We firmly believe that ordering should be as easy as 1,2,3. Period. We have lost so much money directly because of HSP. We have attempted to discuss this with Parallels and as always the case they become defensive and make excuses, like saying that "most companies customize HSP..." HSP should not need to be customized before it works. Older versions had a "simple store" that worked. We passed the plan and subscription period info to it through a link and the customer ordered. Bada bing! The customer should mever reach a point where they ask, "What do I do now?" They leave and go elsewhere. ***** I guess my question is, what can we do with the current Linux version of HSP to begin using it again? Has anyone simplified its confusing nature and willing to share the changes you've made, even for a small fee? Is there anyone that can customize HSP for a fee? One of the things that we learned the hard way is that a customer may go in and remove their payment method. We believe that a payment method should be required, whether a credit card (normal) or a PayPal subscription. Otherwise, this allows a customer that may be under a contract to cancel just by refusing to pay by removing their payment method. It should never have been optional to begin with!!! Those of us in hosting KNOW that dishonest customers will skate out on their bill if given an easy way to do so. Unlike Modern Bill that sends us an email telling us of a declined payment, HSP seems less helpful in this regard. I know, there are MANY email templates to the point of being confusing for the host. "Use credit card for recurring payments?" Of course! Modern Bill does not allow the customer to remove their payment method. Neither does Auto Pilot or WHM. There has got to be a simpler way. Now that Parallels has purchased Modern Bill and replaced it with Plesk Billing is HSP even a work in progress? We'd very much like to begin selling VPS's again and have automatic provisioning. I am very frustrated with the lack of support by the HSP team. I would like a simple order flow: package, domain name (major point of confusion: order, skip, loop), customer info, credit card. Done.