Free plesk 10 migration assistance? Where is it?

Discussion in 'Plesk 10.x for Linux Suggestions and Feedback' started by fearz, Dec 27, 2010.

  1. fearz

    fearz Mega Poster


    I submitted a request for assistance to migrate my plesk 9.5.2 to plesk 10 over 3 times response received and i didn't even receive confirmation with ticket number whenever i submit any tickets on your website...

    Please support!
  2. IgorG

    IgorG Guru

    You still don't have ticket ID? Are you sure that you have submitted ticket correctly? Support team receives a lot of Plesk tickets daily and didn't hear that someone can't submit ticket.
  3. webeex

    webeex Kilo Poster

    For info, I also have this problem. I tried twice, first time I received and email, with a link to active plesk support. in the support panel, no ticket open. got no ticket Id.

    I just tried a second time, one week later. Didn't even receive a confirmation email, nothing...

    Twice I went up to the 3rd step confirming ticket sending... I got :
    Thank you for your request.

    Your support request information has been sent to our support team.

    Your unique problem Ticket Number has been sent to the e-mail address you entered.

    For tracking purposes place this number in the subject line of your email when corresponding with the Support Team. All issues must have a Ticket Number to receive a reply.

    Our Support Team will be reviewing your issue(s) as soon as possible and contact you via the e-mail address you entered in the online request form.

    Best regards,
    Parallels Support Team

    But I received nothing, not in spam...
  4. aashua

    aashua Guest

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