Fail to install VA license

Discussion in 'Installation, Update and Configuration' started by Machiasiaweb, Mar 10, 2017.

  1. Machiasiaweb

    Machiasiaweb Mega Poster

    Messages:
    178
    Hello,

    I have experience VA say

    "Warning:The management node license is not installed. Most product functionality is limited until a valid license is installed."

    Then, I got another new License key from Virtuozzo Site and input. It got error message in below:

    "1602Cannot install new license: KA server failed (Another license is already active with the same HWID)"

    Did someone can advise how to solve it?

    Does VA is FREE or need to pay license fee?

    Thanks!

     
  2. Pavel

    Pavel A.I. Auto-Responder Staff Member

    Messages:
    475
    Hello,

    VA is free. If there is already a license in KA bound to your HWID you can either reinstall VA (you'll get different HWID when you reinstall container with VA), or contact licensing support, they'll remove old license which holds your HWID busy
     
  3. lidaoo

    lidaoo Bit Poster

    Messages:
    3
  4. Machiasiaweb

    Machiasiaweb Mega Poster

    Messages:
    178
    Finally Virtuzzo Support found there are some missing packages there and fixed it as well.
     
  5. Pavel

    Pavel A.I. Auto-Responder Staff Member

    Messages:
    475
    Glad to hear that! Can you tell us what those packages were? Just in case anyone searches forum with a similar problem.

    Thanks in advance!
     
  6. Machiasiaweb

    Machiasiaweb Mega Poster

    Messages:
    178
    Best Answer
    Package name called 'valicutils'
     

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