Do not work notice.

Discussion in 'Installation, Update and Configuration' started by IgorBeltek, Nov 13, 2014.

  1. IgorBeltek

    IgorBeltek Kilo Poster

    Messages:
    12
    We don't receive notification from the Parallels Virtual Automation (6.0-2706) about completed tasks
    Notifications are enabled in configuration. Administrator e-mail address to receive messages is set.
    Can you say how we can diagnose the problem?
     
  2. IP^__^

    IP^__^ Odin Team

    Messages:
    80
    Hello,

    Could you please confirm if notifications were working before 6.0-2706? (If so could you please specify the version where they worked?)
    If not - please ensure that you specified SMTP Relay Server for your hardware nodes.
    You may want to check the following documentation links:
    http://download.swsoft.com/pva/61/d...ation_Administrators_Guide/03-02-01-32-02.htm
    and
    http://download.swsoft.com/pva/61/d...ation_Administrators_Guide/03-01-03-01-00.htm
    http://download.swsoft.com/pva/61/d...ation_Administrators_Guide/03-01-03-01-01.htm
     
  3. IgorBeltek

    IgorBeltek Kilo Poster

    Messages:
    12
    Thank you for your desire to help,
    All the settings are correct. How can we diagnose the problem?
    mail.log file does not record information about an attempt to send a mail message.
     
  4. IP^__^

    IP^__^ Odin Team

    Messages:
    80
    Please check if sendmail service is correctly working by telnet (connect from MN container and HN to SMTP server and try to send test message like in https://workaround.org/ispmail/lenny/test-mail-through-telnet ).
    If it works correctly I would recommend you to contact Parallels Technical Support - since this is quite abnormal behavior.
    You can check PVA MN/CC/Agent logs as well.
     

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