Cerberus Helpdesk Module Configuration

Discussion in 'Customization & Integration Showcase and Discussion' started by IgorBeltek, Jul 19, 2013.

  1. IgorBeltek

    IgorBeltek Kilo Poster

    Messages:
    12
    Выполнял ли кто интеграцию Cerberus Helpdesk?
    какие нюанисы?
    В статье указано:

    After you define the necessary constants in the hspcomplete.php file, you can check the connection to the Cerberus Helpdesk:

    Go to the Account Director > Support Manager > Setup and select the External Helpdesk Integration.
    Specify the hspcomplete.php file URI and the passphrase (HSPC_SECRET). Save changes.
    Check the Status and Synchronized fields. If the Parallels Business Automation - Standard-side module has successfully established connection to the Helpdesk, Status must be Online and the Synchronized field must show Yes.

    Но файла hspcomplete.php нет.
     
  2. dkolvakh

    dkolvakh Odin Team

    Messages:
    360
    Igor,

    This file can be found in /usr/share/hspc-um-ts/ directory in appropriate archive.
    [root@13 packages]# ls -la /usr/share/hspc-um-ts/
    total 204
    drwxr-xr-x 2 root root 4096 Jul 21 12:01 .
    drwxr-xr-x 49 root root 4096 Dec 12 2012 ..
    -rw-r--r-- 1 root root 61221 Jul 19 09:55 cerberus_gui-2.7.0_sc-3.2.0.tar.gz
    -rw-r--r-- 1 root root 59736 Jul 19 09:55 cerberus_gui-3.0_sc-3.0.tar.gz
    -rw-r--r-- 1 root root 3505 Jul 19 09:55 kayako_fusion.tar.gz
    -rw-r--r-- 1 root root 59741 Jul 19 09:55 kayako_supportsuite-3.00.tar.gz
     
  3. IgorBeltek

    IgorBeltek Kilo Poster

    Messages:
    12
    Hello, thank you for your reply,

    When setting up the unit as specified in:
    Cerberus Helpdesk Module Configuration

    I get the error:
    Status Error SOAP fault (Class 'CerberusPageExtension' not found)


    Grateful for any help.
     
  4. dkolvakh

    dkolvakh Odin Team

    Messages:
    360
    Igor, please make sure that version of Cerberus you've use is officially supported and you use connector for appropriate version. If yes - report this incident to support. If no - report feature request as well to support.
     
  5. IgorBeltek

    IgorBeltek Kilo Poster

    Messages:
    12
    Hello, please tell me which version of the Cerberus Helpdesk integration has been tested?
     
  6. dkolvakh

    dkolvakh Odin Team

    Messages:
    360
    Igor, integration with Cerberus Helpdesk 2.7 and 3.0 has been tested.
     

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