All domains showing as unavailable in store

Discussion in 'Troubleshooting' started by Alex.V, Feb 3, 2016.

  1. Alex.V

    Alex.V Kilo Poster

    Messages:
    36
    When a client attempts to check a domain in one of my PBAS reseller stores the domains show as unavailable, even though the domain is show as available if you click on the whois link next to the domain.

    In the rcc panel, the domain check function works fine and shows the domains as available.

    The store is at https://admin.hostinaus.com.au/shop/en/

    I have also tested on the PCC panel and store and the domain check works fine. the provider store is on https://portal.serverroom.net.au/shop/en/# (no SSL yet so may show an error)

    Any help would be appreciated.
     
  2. dkolvakh

    dkolvakh Odin Team

    Messages:
    355
    Hello.

    Please check /var/log/hspc/hspc.log in DEBUG level for domain lookup process/result - may be something is misconfigured in RCC.
    If nothing clear appears there, please ask an assistance in Odin Support.
     
    adshuda likes this.
  3. Alex.V

    Alex.V Kilo Poster

    Messages:
    36
    thanks.

    turns out the enom link did not need the http:// for the plugin
     
    dkolvakh likes this.

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